We are a financial services company. Our banking services are supported by Metropolitan Commercial Bank (Member FDIC) and the Simba VISA Debit Card is issued by Metropolitan Commercial Bank pursuant to a license from Visa U.S.A. Inc.
Who is Simba for?
Simba is for everyone! We initially designed Simba to meet the unique needs of immigrants - those who've settled in the U.S. who send money to their home country - but we aspire to serve everyone. Together, Simba and our customers make up a globally-minded community who want to expand access to economic opportunity through cheaper financial services and financial health.
Can I get an account without an SSN?
Yes, you can sign up for Simba as long as you have a valid passport and a legal address in the United States.
How do I deposit money into Simba?
You can set up direct deposit or transfer money to Simba from your other U.S. bank accounts that you link with Simba. You can do this in the Simba app.
How do I setup direct deposit?
Ask your employer for a direct deposit form. You’ll likely need to include Simba’s address – 115 Broadway, 5th Floor New York, New York 10006 – as well as provide our bank routing number and your account number - both can be found in the Settings Menu of your app.
How do I link other accounts with Simba?
You can connect any U.S. based bank account with your Simba account from within the app.
What does “No overdraft” mean?
At this time, you are not able to overdraw your account and create a negative balance. If you attempt to overdraw your account, your card or transaction will be declined. We may provide overdraft protection in the future but only if we can do away with overdraft fees which tend to be expensive and problematic for many people.
Is my money safe with Simba?
100% safe. Your Simba account is FDIC insured, so whether you're in the U.S. or abroad, your account is protected up to $250,000 by the FDIC.
Can I use Simba when I travel?
You can use your Simba card anywhere VISA® is accepted in more than 200 countries and territories worldwide.
What ATMs can I use & how much do they cost?
You can use any ATM with the VISA® logo. We are working on additional ATM partnerships that will expand your options and lower the cost. In-network, out-of-network, third-party and international ATM fees apply.
What's the cost to use my Simba card abroad?
You can use your Simba VISA® Debit Card anywhere globally that accepts VISA® – including at any ATM with the VISA® logo. Foreign transactions fees and ATM costs vary greatly and are determined by VISA® and the owner operators of each ATM. We do not charge any incremental fees on top of those.
What services will Simba offer in the future?
We are already working on many exciting new Simba products, like a savings solution, different kinds of loans, financial wellness programs and more. We love working directly with our customers to select, prioritize & design our offerings and we invite you to become a part of the process! Join the Simba Community on Facebook or email us.
How do I freeze or order a new Simba VISA® Debit Card?
Within the Simba app's Settings Menu you will have full control over whether your VISA® Simba Debit Card is active or frozen and you can toggle between the two settings at any time. If your card is lost or stolen, you can order another one in the Simba app or by calling 866.674.9630.
Will I receive checks for my Simba account?
We currently do not offer checks but you can pay any of your bills using your virtual or physical Simba VISA® Debit Card.
SENDING WITH SIMBA
How does Simba's transfer service work?
For now, our international money transfer service allows you to send money from your Simba account to a recipient's VISA® card – no cash to handle, no trips to collect the cash, no lines to wait on. We're also currently working on providing you with other solutions and will introduce more transfer options soon.
Can I only transfer money to a Visa card?
In the U.S. you can use Simba to send money to other Simba accounts, to U.S. bank accounts or to someone's VISA® card. Currently, the only way to send money internationally is to send it someone's VISA® Debit, Credit or Prepaid card. We are working on offering other ways of sending money to foreign accounts, for cash pickups and more.
How do I get someone's Visa number?
You'll need to request that they send it to you over an encrypted messaging app like Whatsapp or Signal. All you need is their name, phone number, card number, expiration date, country of issuance and their address. Without their PIN or CVV code you will not be able to use this information for any purpose other than to send money to them from your Simba account. Soon, recipients will be able to enter their own information within the app.
Do I need a Simba account to send money?
Yes, with Simba you send money from your Simba account.
What is the maximum amount I can send daily?
You can send up to $2,500 a day. You can send up to $500 per transfer.
How much can I send per transfer?
You can send up to $500 per transfer.
Why can I only send $500 per transfer?
We wanted to offer our customers a way to send money back to friends and family for free. To do so we had to put a cap on the amount you can transfer. We don't mark-up our exchange rates so the rate we get is always the rate you get.
Which countries can I send money to?
We will keep an updated list here. We are constantly adding countries though so let us know if there's a country you'd like us to include by sending us an email.
How quickly will funds be received?
Internationally, most recipients will receive their money instantly. Some countries can take up to 1 business day to get the money transferred onto the recipients VISA® card. For specific country details please check out the list here.
Who is Simba for?
Simba is for everyone! While we initially designed our services to meet the unique needs of immigrants - those who've settled in the U.S. who send money to their home country - we aspire to serve anyone. Together, Simba and our customers are a globally-minded community who are working to expand access to economic opportunity through cheaper financial services and supporting financial education.
Do you have physical locations?
For the time being, Simba is a digital only experience, meaning we have no physical locations. We are also rethinking what banking in the future might look like, and would like your input! If you have ideas or specific needs, we'd love to hear from you. Simply email us and tell us how you'd like to see Simba within your community.
Is Simba available outside the U.S.?
Currently Simba is only available for those living in the U.S. or those who have a passport and valid U.S. address. We are working towards offering Simba to other global communities in the future.
Is Simba a bank?
We are a financial services company. Our banking services are provided by Metropolitan Commercial Bank. Member FDIC. The Simba VISA® Debit Cards are issued by Metropolitan Bank Holding Corp. pursuant to a license from VISA U.S.A. Inc. and may be used everywhere VISA debit cards are accepted.
Are you hiring?
We are always looking for great new talent and we're building a diverse workforce of both permanent and temporary staff to help us across a variety of functions. We will have a job board soon but in the meantime, simply send us an email, tell us what you'd like to do and send along a copy of your resume.
Who founded Simba?
Simba was founded in 2019 by Simon Tiemtore, a West African Immigrant from Burkina Faso. Simon came to the U.S. in 1998 to pursue higher education and greater opportunities for himself, his family, and his community. He experienced first hand the many challenges immigrants face on their journeys and vowed to one day find a better way of providing financial services that would truly meet immigrant needs. Together with the support of his community and a team of global citizens Simba was born.
Who do I call if there's an issue with my account?
Call 1-866-674-9630 or email us and an agent will help you out. In the future, we will be able to provide both online chat and multilingual support.
What does pending transactions means?
Your pending transactions are transactions that have not yet cleared, and are therefore not included in your Account Balance. They are listed in the app so you can see which transactions have been requested from your account that soon impact your balance. It's important to note that some pending balances are simply temporary holds placed on your account until the final transaction amount has been processed.
What languages do you support?
We are eager to offer our product and customer service support in as many languages as our customers speak. At launch, the Simba app and website will be available in English, French and Spanish. However our customer support is currently available in English only. Supporting other languages is a priority for us.
Where do I get account statements?
Your monthly account statements will be emailed to you each month and can also be found from within the Main Menu in your Simba app.